In a significant stride towards enhancing accessibility for individuals experiencing violence, Monaco has introduced a new, streamlined, and free telephone helpline: 3919. This crucial update replaces the former 0800 91 90 10 number, providing a more direct and easily memorized lifeline for those desperately needing support.
A direct link to expert local support
Mirroring the successful national system already in place in France, all calls made to 3919 from within the Principality will be automatically rerouted to AVIP (Association d’Aide aux Victimes d’Infractions Pénales). AVIP is a highly qualified local organization renowned for its dedication to offering confidential information and comprehensive assistance to victims of various offenses. This ensures that callers receive immediate and specialized support tailored to their specific circumstances within Monaco.
Comprehensive and confidential guidance
The 3919 service is designed to provide discreet and expert guidance across a broad spectrum of violent situations. Whether individuals are grappling with the trauma of sexual assault, the complexities of domestic abuse, the challenges of workplace harassment, or other insidious forms of violence and coercion, the helpline offers a safe space for them to seek help. The focus is on empowering victims by providing them with the necessary information and resources to navigate their situations effectively and safely.
A Government committed to victim protection
This vital initiative is a direct result of the ongoing efforts by the Committee for the Promotion and Protection of Women’s Rights. It unequivocally demonstrates the Monaco Government’s unwavering and sustained commitment to victim support and protection. The primary objective is to ensure that all individuals in Monaco who have experienced violence receive timely, appropriate, and compassionate care that meticulously recognizes and respects their unique needs and vulnerabilities. The introduction of 3919 is a testament to this dedication, aiming to remove barriers and provide a clear pathway to help.
Emergency services remain paramount
It’s crucial to remember that while 3919 offers essential support and guidance for victims of violence, in situations of immediate danger or emergency, individuals should still contact the primary emergency services. These remain readily accessible by dialing 17 or 112.
For more detailed information regarding this new helpline and other victim support initiatives, individuals are encouraged to visit the official website at www.dfm.mc and to follow the Committee’s official social media channels for updates and resources.
